![]() That means in the complied output when click the those link to open pop-up images it is not working: due to which some images are missing from the Help outputī) We found when ever there is a pop-up in the source content the complied output is not working. gif images are not properly copied to the output folder. When the source is complied using command line Utility RHCL we found following issues:Ī) Some of the. I need an urgent help for the below issue I am facing when compiling the Robo Help source code with RHCL. The URL changes to But the site is still not viewable over the intranet in IE. After entering login information, the page displays. The URL is When the IE browser is refreshed, a login screen prompt appears. However, when these sites are 1st accessed locally on the web server in IE, a HTTP 500.19 error appears. The 2019 non-classic sites do display successfully locally on the web server. The 2019 non-classic sites ARE viewable in Chrome over the intranet. A blank page with 4 grey squares appears. The 2019 non-classic sites are NOT viewable in Internet Explorer 11 over the intranet. The 2019 classic sites have no issues displaying. We are beginning to use RoboHelp 2019 (classic & non-classic), using WebHelp and Responsive HTML5. We have several RoboHelp 2017 sites hosted via IIS 7.5 on a Windows web server (over intranet). We are having issues displaying RoboHelp 2019 non-classic sites via Internet Explorer (11) over the intranet. Let me know if there is any further information that I can provide to give greater context to this issue. The only thing I am seeing is that, there is a trend towards the pages that work being part of the TOC, but even that is inconsistent. The only differences between our RoboHelps that I can think of is that I had the 2019 version installed on my computer before I uninstalled the 2019 version and installed the 2017 version, and the fact that I am the one that made this update. I had the person who used to own the project attempt to open the project on their computer, by also redownloading my backup from the server and everything looks fine on their RoboHelp. I tried clearing cache, had saved a back-up of the project to our server, so I tried redownloading and deleting the one that I was working from (as I had made a minor update, easy to edit), and nothing worked. After I generated the output for the project, saved and closed the project, then reopened it the majority of my page links became broken (only 190/2,300 still work). I took over for another person in owning our RoboHelp site in November, and ran into no issues until Mid-January. Upgrade your version of Internet Explorer to 11.0.110 or greater.Clicking the breadcrumb link to the containing folder opens the first link in the folder.***Note that the error doesn't occur if you click the second (or lower) link in a folder but instead produces the desired behavior, which is to open the first link in the folder. If opening from Windows File Explorer you see the directory tree for the folder. ![]() You do not have permission to view this directory or page using the credentials that you supplied."
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